Manage Standing Instructions

• ICICI Bank Card holders can view and modify the mandates or Standing Instructions (SI) registered on their Debit Card or Credit Card by accessing the SI Hub portal or Mandate HQ portal.

   

• To log into the SI Hub portal or Mandate HQ portal, customers need to enter their Debit Card or Credit Card number.

   

• If the Mandate ID begins with ‘IC’, the Mandate HQ portal should be accessed, else the SI Hub portal should be accessed.

   

• The Mandate ID is available in the SI registration or pre-debit notification (SMS or e-mail) sent to the customer.

   

• As per RBI guidelines, the Standing Instruction or mandate limit for (a) Subscription to Mutual Funds using Debit Cards (b) Payment of insurance premiums using Debit Cards or Credit Cards (c) Credit Card bill payments using Debit Cards is ₹1,00,000. For all other categories, the limit is ₹15,000. Additional factor authentication (AFA), such as OTP, is required for transactions above the specified limits or the maximum amount set by the customer for the Standing Instruction or mandate.

   

• Customer approval, if required, is to be provided through the SI Hub portal or Mandate HQ portal.

   

• ‘Opt-out’ or ‘Pause’ is only a temporary halt in the Standing Instruction (SI). The Standing Instruction remains active.

   

• ICICI Bank does not have the authority to modify or cancel Standing Instructions on behalf of the customer.

   

• No charges are levied or no amount is deducted from the customer’s account for accessing these portals.

   

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